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    Whether it's about machine selection, use or other questions you care about, you can find the answers here.

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Customer Services

HAVE QUESTIONS?

We have answer. Choose the option, give us a call or send by email.

  • How do I select the right welding machine for my project?

    Selecting the appropriate welding machine depends on various factors such as the material to be welded, the thickness of the metal, the welding procedure, and your skill level. Our knowledgeable staff can assist you in choosing the best welding machine tailored to your specific requirements.

  • What types of welding machines do you offer?

    We offer a wide range of welding machines to meet various welding needs. Our product range includes MIG Welders, TIG Welders, Stick Welders and Multi Process Welders. In addition, we also provide Plasma Cutters. Each machine is designed to deliver excellent performance and reliability.

  • What is difference between your welding machines and others in the market?

    Our welding machines are known for their reliability, efficiency, and user-friendly features. We use high-quality materials and advanced technology to ensure superior performance. Additionally, our machines undergo rigorous testing to meet industry standards and certifications.

  • How can I get the machine warranty?

    Come on, guys. Click the link

     

    Create Account

     

    Create a Decapower account ,you can:

     

    Register your welder and get an extended warranty* (15 months from the date you receive your machine)

     

    Download our brochures and more for free

  • What's included with the welder ?

  • How do I change or cancel the order ?

    Please contact our support team with details via info@decapower.cn , or call Call us at:(86)13606671299 9AM-9PM UTC+8, our support gagent will assist you with the change.

     

    Note: All changes or cancellation should be made within 1 day of the order time. Or the change or cancellation will not be available if it is already handover to warehouse. If it is too late to cancel, customer will need to shoulder the shipping cost to return the product.

  • Do you have Aluminum Welding Machine ?

    We have Aluminum MIG Welding Machine.

     

    Model: MIG PULSE,XTRAMIG,SYNMIG.

  • How long will the delivery take ?

    Usually, we need 1 day to process the order.

     

    Devices from the overseas warehouses in France, Russia and the United States will be delivered to our customers within 3-15 working days.

     

    In other countries, we will transport by air from China which will take 20-30 days on delivery.

  • Something is wrong with my order. How do I get in touch ?

    Please contact our support team info@decapower.cn with the order number. Our team will help you in a timely manner.

     

  • Can I get customized welding machines for my specific needs?

    Absolutely! We offer customized welding machines to meet specific project requirements. Our team of engineers will work with you to understand your needs and design a machine that best suits your welding applications.

  • What types of welding machines do you offer?

    We offer a wide range of welding machines to meet various welding needs. Our product range includes MIG Welders, TIG Welders, Stick Welders and Multi Process Welders. In addition, we also provide Plasma Cutters. Each machine is designed to deliver excellent performance and reliability.

  • What is difference between your welding machines and others in the market?

    Our welding machines are known for their reliability, efficiency, and user-friendly features. We use high-quality materials and advanced technology to ensure superior performance. Additionally, our machines undergo rigorous testing to meet industry standards and certifications.

  • Can I use spool gun with Decapower Double Pulse MIG Welder ?

    A spool torch is essentially a MIG torch with the spool mounted directly on the torch itself.

     

    That means you’ll be holding the whole thing all day. It might not sound like that much weight, but a spool torch starts to feel heavy after an hour or so compared to a MIG torch. Most people don’t need to use it.

     

    So we list this function as optional, and we can also provide it if customers need it. Of course, this will have a MOQ requirement

  • What is the relationship between Decapower and Lemin?

    Taizhou Lemin Welding Equipment Co., Ltd  is a wholly owned manufacturer established by Decapower Industrial Group in 2011, located in Danya Industry Park, Zeguo Town, Wenling City, Zhejiang Provicne,China.

     

    Decapower is about welding things that matters. We delivers consistent quality from our ISO9001 certified manufacturing facilities that you can rely on every turn. Our application-specific engineers and dedicated R&D team are able to tailor solutions for optimal performance and value.

     

    Our Target: Tailoring products for overseas clients with innovation, competitive price and well presentation.

     

    Our People:We’re culturally diverse yet globally gained. Lemin’s knowledge and industry focused terms are driven to meet and exceed customer’s expectations.

     

    Our Culture:Our “CAN-DO” and “YES, WHY NOT” philosophy defines Decapower′s global approach. Decapower′s customer-centric spirit makes it easy to work and partner with us.

     

  • Does decapower support customization ?

    Of course, we can do OEM for you and use your brand.

     

    If you choose, our specific engineers and team can adapt the solution to suit your needs.

  • How do I select the right welding machine for my project?

    Selecting the appropriate welding machine depends on various factors such as the material to be welded, the thickness of the metal, the welding procedure, and your skill level. Our knowledgeable staff can assist you in choosing the best welding machine tailored to your specific requirements.

  • What types of welding machines do you offer?

    We offer a wide range of welding machines to meet various welding needs. Our product range includes MIG Welders, TIG Welders, Stick Welders and Multi Process Welders. In addition, we also provide Plasma Cutters. Each machine is designed to deliver excellent performance and reliability.

  • What is difference between your welding machines and others in the market?

    Our welding machines are known for their reliability, efficiency, and user-friendly features. We use high-quality materials and advanced technology to ensure superior performance. Additionally, our machines undergo rigorous testing to meet industry standards and certifications.

  • Can I use spool gun with Decapower Double Pulse MIG Welder ?

    A spool torch is essentially a MIG torch with the spool mounted directly on the torch itself.

     

    That means you’ll be holding the whole thing all day. It might not sound like that much weight, but a spool torch starts to feel heavy after an hour or so compared to a MIG torch. Most people don’t need to use it.

     

    So we list this function as optional, and we can also provide it if customers need it. Of course, this will have a MOQ requirement

  • Is Double Pulse MIG worth it ?

    Double Pulse MIG offers fast, high quality, low spatter and consistently great looking welds, with better thermal control vs. conventional MIG welders. Pulse MIG is best known as a great process for welding aluminium, however it is also an excellent process for welding with stainless-steel.

     

    In addition, if the price of double pulse mig welding machine is below 500 dollars, would you like to try it? https://www.decapowerwelder.com/products/ultramig-230a-double-pulse-mig-inverter-welding-machine/

     

    Click on the link to tell us your answer!

  • Do you have AC welders?

    Most of our welders are DC, compared to AC welding, DC tends to have a smoother welding output, less spatter, and a more stable arc.

    In the future, we will launch ac/dc synergy welding machines to continue our smart welding.

  • What is the difference between MIG and Pulse MIG?

    Pulse MIG is a modified version of the MIG welding process that allows for greater control over the welding process. In Pulse MIG , the welding current is cycled between a high peak current and a lower background current. The peak current is used to melt the metal, while the background current maintains the arc and allows the weld pool to cool slightly before the next pulse. This cycle is repeated rapidly, typically several hundred times per second.

     

    The main difference between MIG and Pulse MIG is that Pulse MIG allows for greater control over the heat input to the weld, which can lead to better control of the weld bead profile, reduced spatter, and less distortion. Additionally, Pulse MIG can be used to weld thin materials that might be more difficult to weld with traditional MIG welding machine due to the potential for burn-through or warping.

     

    Overall, Pulse MIG is a more advanced and sophisticated form of MIG welding machine that offers greater control over the welding process, but requires more skill and experience to use effectively.

     

    For more information, please click ULTRAMIG 230 .

     

  • Can I use my decapower welder on the generator ?

    Yes, we can.

     

    While the welder may operate OK on lower output etc – the fact remains that using an underpowered generator does increase the risk of damage to the welder.

  • What is Hot Start, Arc Force & Anti-Stick?

    What is Hot Start ?

    Hot Start is a special feature for MMA (stick-electrode) welding where the machine delivers a peak of current when striking the arc. This is important as it significantly increases the ease of starting electrodes, especially in difficult conditions such as damp electrodes, imperfect job surface, or when using ‘difficult to run’ electrodes, etc.

     

    What is Arc Force ?

    Arc Force, sometimes called “Dig” or “Arc Control”, is a similar feature to Hot Start, except Arc Force operates during welding, not just at ignition. When the welding machine senses a short circuit it will deliver a peak of current. This greatly assists in stabilizing the arc, preventing the arc from cutting out while welding and preventing electrode sticking.

     

    What is Anti-Stick ?

    Anti-Stick allows the stick welding electrode to be easily detached, if it does begin to stick to the job. When the machine senses that the electrode is sticking, it will collapse the welding current to stop the electrode from continuing to weld itself to the job, allowing it to break free easily.

APPLICATION FORM

Please contact us at info@decapowerwelder.com for application inquiries. We will respond to all requests within 24 hours